Casa Lumi – Return & Refund Policy

At Casa Lumi, we are committed to providing stylish, functional, and carefully selected home accessories designed to bring comfort and elegance to your everyday spaces.

If something isn’t right with your order, we are here to help make the process simple, fair, and transparent.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact us within the return period
• The item is unused and in its original packaging
• The item arrives damaged, defective, or incorrect

Returned products must be in their original condition and suitable for resale.

🚫 Non-Refundable Items

We do not accept returns for:

• Items that have been used, washed, installed, or altered after delivery
• Items returned without original packaging
• Custom-made or personalized products
• Final sale or clearance items
• Products marked as non-returnable at checkout
• Items damaged due to misuse, improper handling, accidents, or excessive force

📝 How to Request a Return

To request a return, please contact our customer support team and provide:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging (where applicable)

This information helps us review your request and provide the correct solution as quickly as possible.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your return request and may request additional details or images if needed.

Once approved, we will provide the next steps for returning your item.

2. Return Instructions

If your return request is approved, we will provide:

• Return address
• Return shipping instructions

📦 Return shipping costs are the responsibility of the customer unless:

• The item arrived damaged
• The product is defective
• The wrong item was delivered

3. Refund Issuance

Once the returned item has been received and inspected:

• Your refund will be issued to the original payment method
• Refund processing usually takes 5–7 business days, depending on your payment provider

Please note that your bank or payment provider may require additional time to display the refunded amount.

📌 Important Notes

• All returns must be approved before sending items back
• Items must be returned in original condition with all packaging included
• Original shipping fees are non-refundable unless the product is faulty or incorrectly delivered
• Returns showing signs of use, damage, missing parts, or missing packaging may be rejected
• Excessive or suspicious return requests may be reviewed and declined

💬 Need Help?

We’re here to support you throughout your Casa Lumi shopping experience.

If you have any questions regarding returns or refunds, please visit our Contact Us page and our support team will assist you in making the process smooth and hassle-free.

At Casa Lumi, we want every order to bring beauty, comfort, and confidence into your home.