Casa Lumi – Delivery Information
At Casa Lumi, every order is handled with care — from our fulfillment partners to your doorstep. Whether you’re purchasing home décor, stylish accessories, organization solutions, or everyday living essentials, we aim to ensure your products arrive safely, securely, and ready to enhance your space.
🚚 Delivery Options & Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery location, order size, and available shipping options.
Estimated Delivery Times
Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days
Delivery times may vary depending on your location, customs procedures, carrier availability, and external factors.
🚛 Logistics Method
At Casa Lumi, orders are shipped through trusted third-party logistics and courier partners.
Depending on your location, your order may be delivered by local or international shipping providers.
Once your order has been dispatched, you will receive tracking information via email or SMS (where available), allowing you to monitor your shipment until it reaches your delivery address.
Deliveries may be completed through standard courier services, express carriers, or local last-mile delivery partners depending on destination and availability.
📦 Packaging & Handling
Every Casa Lumi order is:
- Carefully packed using suitable protective materials to help prevent damage during transit
- Securely sealed for safe delivery
- Checked before dispatch whenever reasonably possible
We take care to ensure your home accessories and décor items arrive in excellent condition.
🎁 Gifting a Casa Lumi Order
Looking for a thoughtful gift for someone’s home?
Where available, you may be able to include a personalized message during checkout.
Selected products may also offer gift-ready packaging options.
📅 Delivery Schedule
Delivery Days
Monday to Friday
No Scheduled Deliveries
Weekends or public holidays
Order Cut-Off Time
Orders placed before 1:00 PM → processed on the same business day
Orders placed after 1:00 PM → processed on the next business day
⚠️ Important Notes
Remote Areas
Deliveries to remote locations may require additional processing time or additional shipping charges depending on the carrier and destination.
Missed Deliveries
If a delivery attempt is unsuccessful, additional delivery attempts or re-delivery charges may apply depending on the shipping provider.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please review your delivery details carefully before confirming your order.
📸 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos showing the product, packaging, and any visible damage
Our team will review the issue and work toward an appropriate solution, including replacement or refund where applicable.
📦 Track Your Order
Once your order has been shipped, you will receive:
- A tracking link via email or SMS (where available)
- Updates regarding your shipment status
Tracking availability may depend on the shipping carrier and destination.
💬 Need Assistance?
Have questions about your delivery, shipping options, or order status?
Please visit our Contact Us page, and the Casa Lumi support team will be happy to assist you.
We are committed to making your shopping and delivery experience smooth, secure, and reliable from start to finish.