Casa Lumi β Privacy Policy
At Casa Lumi, your privacy is just as important as the quality, style, and care we bring to every product. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit, interact with, or make a purchase from our website.
By using our website, you agree to the practices described below.
π Information We Collect
π§Ύ Personal Information
When you place an order, create an account, subscribe to updates, or contact our support team, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order information
- Payment details processed securely through our payment providers
Casa Lumi does not store your full credit or debit card information.
π Usage Data
Certain information may be collected automatically while you browse our website, including:
- Pages visited and time spent on the website
- Click behavior and navigation activity
- Device type
- Browser type
- IP address
- General website interaction data
This information helps us understand how customers use our website and improve the overall shopping experience.
πͺ Cookies & Tracking
We use cookies and similar technologies to:
- Enable essential website functionality
- Save your shopping cart and preferences
- Remember certain website settings
- Improve your shopping experience
- Analyze website traffic and performance
- Support relevant marketing activities where permitted
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
π‘ How We Use Your Data
We may use your information to:
- Process and deliver your Casa Lumi orders
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer service and respond to inquiries
- Improve our home accessories, dΓ©cor, organization, and lifestyle products
- Improve website functionality and customer experience
- Prevent fraudulent or unauthorized transactions
- Manage returns, refunds, and order-related requests
- Send promotional offers, restock notifications, and new product updates where you have provided consent
π Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
Where applicable, secure systems and encryption technologies are used to protect your information.
Payments are processed through secure third-party payment providers that follow applicable payment security standards.
Casa Lumi does not sell your personal information.
Personal information is shared only where reasonably necessary to operate our business, fulfill your orders, provide services, or meet legal obligations.
π€ Sharing with Trusted Third Parties
We may share limited personal information with trusted service providers, including:
- Payment providers such as Stripe, PayPal, or other payment processors
- Shipping and logistics partners
- Website and e-commerce service providers
- Email service providers for order updates and customer communications
- Analytics providers
- Review platforms, where applicable and where you choose to participate
These third parties may only access information necessary to perform the services they provide and are expected to handle personal information in accordance with applicable privacy and data protection requirements.
π§Ύ Your Rights
Depending on the laws applicable to you, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your information where legally permitted
- Request information about how your data is used
- Withdraw consent where processing is based on consent
- Unsubscribe from marketing communications at any time
- Manage cookies through your browser or available website settings
Some information may need to be retained where required for legal, accounting, fraud prevention, or business record purposes.
π¨ Communication Storage
Messages sent to Casa Lumi through our website, contact forms, or email may be securely stored to:
- Provide customer support
- Respond to inquiries
- Resolve order-related issues
- Maintain records of customer requests and communications
We handle customer communications with appropriate confidentiality and care.
ποΈ Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete and manage your orders
- Provide customer support
- Maintain transaction and business records
- Comply with legal, tax, accounting, or regulatory obligations
- Resolve disputes and prevent fraud
When personal information is no longer required, it may be securely deleted or anonymized in accordance with applicable requirements.
π International Data Processing
Depending on the services and providers used by Casa Lumi, your personal information may be processed or stored in countries outside your country of residence.
Where required, reasonable safeguards will be used to protect personal information when transferred internationally.
π οΈ Policy Updates
We may update this Privacy Policy from time to time to reflect:
- Legal or regulatory changes
- Improvements to our services
- Changes to our business practices
- Technology or platform updates
The latest version of this Privacy Policy will always be made available on this page.
π¬ Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through our Contact Us page.
At Casa Lumi, we are committed to providing a shopping experience that is secure, transparent, and trustworthy β every step of the way.