Terms of Services

Casa Lumi – Terms & Conditions

Welcome to Casa Lumi — your destination for stylish, practical, and thoughtfully selected home accessories designed to bring comfort, character, and elegance to everyday living.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Casa Lumi website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable consumer protection laws.

3. Company Information

Company Name: FullTrace Limited
Registration: 81281839
Address: FLAT 2304, 23/F, HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG

4. Our Offer

At Casa Lumi, we are committed to:

  • Providing high-quality home accessories, décor, and everyday living essentials
  • Offering practical and stylish products designed to enhance comfort, organization, and the appearance of your home
  • Displaying accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout
  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is successfully received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Casa Lumi reserves the right to cancel an order in cases of suspected fraud, pricing errors, payment issues, or product availability problems.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unused
  • Items must be returned in their original packaging
  • Items must be in their original and resellable condition

Certain products may not be eligible for return where exclusions are permitted under applicable law.

7. Returns & Refunds

Return shipping costs are the responsibility of the customer unless the product received is defective, damaged, or incorrect.

Returned items must be securely packaged and returned in their original condition.

Once a return has been received and approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

8. Pricing

All prices are listed in USD unless otherwise stated.

Casa Lumi reserves the right to correct pricing errors or inaccurate product information at any time.

International customers may be responsible for customs duties, import taxes, or other charges imposed by their local authorities.

9. Product Quality & Warranty

All products are checked for quality before shipping whenever reasonably possible.

Please note:

  • Product colors may vary slightly due to lighting, photography, or screen settings
  • Minor differences in size, texture, finish, or appearance may occur because of manufacturing processes or materials
  • Decorative items may feature natural or handmade variations depending on the product

Any product-related issue should be reported within 14 days of delivery.

Warranty or product claims do not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by water, excessive heat, moisture, or improper cleaning
  • Damage caused by incorrect use or excessive force
  • Damage caused by sharp objects, accidents, or improper storage
  • Damage resulting from failure to follow product care instructions

10. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery may take approximately 7–14 days, depending on the destination, carrier, customs procedures, and logistics conditions.

Delivery delays may occur due to:

  • Customs processing
  • Shipping carrier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Supply chain disruptions

If an order cannot be successfully delivered, Casa Lumi may provide a replacement, refund, or other appropriate resolution where applicable.

Customers are responsible for providing complete and accurate shipping information when placing an order.

11. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed during checkout.

Payment availability may vary depending on your location.

For payment-related issues, please contact our customer support team promptly.

12. Complaints & Customer Support

Please report any order-related issue as soon as possible and preferably within 7 days of receiving your order.

Our support team aims to respond to customer inquiries and complaints within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit, where applicable

13. Dispute Resolution

Casa Lumi aims to resolve customer disputes fairly and efficiently.

Customers are encouraged to contact our support team first so that we can attempt to resolve the matter directly.

Where applicable, unresolved disputes may be referred to an independent mediator, dispute resolution service, or other appropriate authority.

14. Force Majeure

Casa Lumi will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions
  • Customs delays
  • Severe weather
  • Strikes or transportation disruptions
  • Other events beyond our reasonable control

15. Governing Law

These Terms & Conditions are governed by applicable laws, subject to any mandatory consumer protection rights available in the customer’s country or region.

Nothing in these Terms is intended to limit any legal rights that cannot lawfully be excluded.

16. Changes to Terms

Casa Lumi reserves the right to update or modify these Terms & Conditions when necessary.

Any changes will become effective once the updated Terms are published on our website.

Shopping Cart